No business can survive without a regular flow of new sales leads. However, the constriction of marketing budgets has made the cost of obtaining each lead a vital issue. Even more important is the value each sale brings to the company. A well-managed customer care center can be a powerful and efficient tool for customer acquisition.In coordination with your sales objective...

Every contact you have with a customer is an opportunity to build upon that relationship. At the center of a successful customer care strategy is the need to add value each time these communications occur. An effective customer care model can actually decrease your reliance on customer acquisition and grow your business in a more efficient fashion.  Optimizing each cu...

BIKHAM is an organization that strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence that is unparallel in the BPO industry today. Our superior technology infrastructure, educated and well-trained agents, analytic capabilities, and seasoned management team means BIKHAM will deliver results. We are o...

BIKHAM Information Technology is in the business of publishing E-books. These books are published on a wide range of subjects and are available online through its affiliate companies in the United States and the United Kingdom. It will interest you to know that this is the only facility of its kind, based in India or anywhere else in the world, with its operating base loca...

Inbound Customer CareBSNL - Customer Care ServicesBharat Sanchar Nigam Limited( BSNL) the largest public sector undertaking & telecom service provider in India (Fixed, Cellular & Broad Band) having net worth of 14.32 Billion $, infrastructure worth 22.74 Billion $, network of over 45 million phone lines in 5000 towns, over 20 million cellular connections reverts ba...

At Hi-Tech, We offer excellent customer service solutions that are undoubtedly the far-fetched results of our target industry practices. Our services can be well- utilized for inbound Calls overflow into your own center and even as hosting complete outsourcing of all your call center needs. Our inbound call center service programs are personally customized to your company'...

These modules when installed ensures the basic call center functionalities. Our basic module comprises of:• Perfect Agent Module: The perfect agent module is a GUI based system, which allows full call center functionality to the call center agent for easy handling of ACD calls, outbound calls, initiate outbound calls manually, hold, transfer, conference calls, schedul...

These modules are not essential to the running of a contact center but are for enhanced functionality and control. Various components of these optional modules are as follows.• Perfect Logger: Perfect Logger allows recording of conversations. The recording can be supervisor initiated, agent initiated or system initiated. There is 100% voice logging possible in Parsec ...

Predictive Dialer is a robust, fully integrated, server based dialer solution equipped with latest outbound and inbound features for contact centers. Based on industry leading technologies from reputed vendors like Microsoft and Dialogic it offers stability in operations along with flexibility in customization and installation. Parsec Dialer is ideally suited for outboun...

We have a team of consultants who help the client organization configure work flows according to the CTI application and from it without upsetting existing system performance. Highly sophisticated and as per the current technology needs all our customized work flow configuration services fulfill the needs and objectives of the call centers....

We offer basic CRM development on top of the CTI application. The CRM can be created using the host APIs and database. This is especially helpful when client organizations are averse to buying costly CRM usage licenses and has few requirements which can be serviced by leveraging the CTI application architecture....

We are offering reliable and prompt inbound support services to many of our clients in UK, USA, Australia and India. For this, our center is equipped with start of the art dialers, ACD, voice loggers with noise and echo free head sets for agents so that they can concentrate on calls. Prior to the actual process, these agents are given training on the process before they go...

We offer reliable outbound telephone services through our experts and professionals in outbound calling support for many verticals. We help our clients to increase their sales, generate more leads, increase customer satisfaction, direct marketing and retain customers. Our services include:    * Telemarketing Services    * Lead Generation Servi...

We offer to our clients superior reporting solutions that comes with an enterprise denormalized data store facility which is suitable for operational reporting and analytical requirements of the consumers. Its features include: • Provides optimized data and report distribution facility. • Allows efficient coverage of analytical and operational reports like claims...

Drishti’s Automatic Call Distributor (ACD), is a technologically superior and intelligent solution for incoming call traffic management and load distribution. Capable of managing high volume traffic, it dexterously organizes calls via efficient queue management, skill and priority management and sound agent allocation. It is pre-integrated with the IVR solution, but ...