CTI SDK (Software Development Kit) for Cisco Unified CCX (Unified Contact Center Express) is a user-friendly high-level abstract API that helps developers in building feature-rich CTI applications with an object-oriented software development kit to enable rapid development and deployment of complex CTI applications.
Business Benefits
Higher level API removes underlying Unified CCX messaging complexity
Simple event subscription model to monitor and filter desired events
Develop customized CTI applications for Unified CCX
Rapid Application Development for building CTI Applications
