Acqueon Technologies Inc.
LCM for Cisco Unified CCE
Product Description :
List & Campaign Manager (LCM) is a tool which provides powerful list and campaign management capabilities for the Unified CCE dialer. It also offers outbound capabilities for SMS and e-mail channels over the Unified CCE platform.
Business Benefits
- Maximizes yield from records
- Increases the number of productive calls to customer
- Enhances business returns
- Increases customer contact points
- Customers can be contacted across multiple channels if voice channel fails
- Enhances customer experience
- Reduce customer abandonment and irritation
- Customers are contacted at the right time and through the right channel
