Drishti is a leading Contact Center Solution provider with core expertise in call center software and enterprise communication technology. Its flagship product, DACX Contact Center Suite has a wide presence in India & Philippines and caters to multiple verticals like customer support, telemarketing, mortgage, marketing research, directory services, hospitality and entertainment.
DACX™ Contact Center Suite is an innovative solution designed to maximum the ROI (Return on Investment) of call centers through high up-time and low TCO (Total Cost of Ownership), along with short implementation & customization cycles. It is an ideal solution for any kind of call center irrespective of size, technology (TDM or VoIP) or locations (single location or multi-location).
Drishti is headquartered in Gurgaon, India with regional offices in Bangalore, Pune, Kolkata & Philippines. It has been consistently registering year-on-year growth of more than 150%.
Vision
To be amongst the most respected technology companies by bringing together the brightest people in the industry and the academia to innovate and deliver technology that creates superior value for our customers.
Our Values We believe in a set of five values, which help us in achieving our vision of being a widely respected & leading technology company. They are:
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Customer comes first: We believe in having a close association with our clients & understand their requirements. It helps us to create solutions that meets their work requirements, thus adding significant value to their concerns.
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Be a Leader: Every employee working with us has in-depth understanding in a particular area & strives to be a leader in his/her chosen field. This positive approach helps us to not only achieve but exceed our targets, providing a remarkable boost to the positive growth of the company.
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Innovate: We understand the importance of changing technologies & market requirements. Our team of experts meet the challenge by creating new solutions and inventing better ways of doing things in their respective field of expertise.
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'Own' what you do: Believing in anything we do creates a feeling of ownership within us making us complete the task in the best possible manner.
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Grow Together: We believe in our vision of achieving optimum levels of performance and growth as a team. Our well-synchronized working environment allows us to place trust in the capabilities of our peers and strive to earn their trust too.
Features of Our Software The salient features of our softwares include:
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Proven: Our reputation as reliable & dependable organization has grown by delivering proven products to our clients which provide competitive advantage in their inbound and outbound operations.
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Need Oriented: Our proven, innovative and business oriented solutions are targeted to meet the specific needs of our clients. Their strong association with us right from the very first day shows our commitment towards meeting their business objectives and in providing a dependable support to their day-to-day operations.
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Innovative: Our commitment towards research and development activities allows us to meet the rising demands of new technology based call center products. Our innovative approach towards developing new products can be seen in their superior performance and better compatibility to clients specific business needs.
Our Team The expertise of our team comprising of ex-IITians, ex-IIMites and other talented professionals have assisted us in becoming one of the leading providers of software solutions and services to the telecommunication sector.
Being masters in ones respective field of expertise, their expertise in the telecommunication, enterprise applications as well as understanding of the business process outsourcing processes enables our clients to have a leading edge in this rapidly changing industry.
With our team spirit and innovative approach, we collectively strive towards developing new groundbreaking software solutions which are suitable for call centers and other players in the telecommunication and contact center sector.
Industries We Serve Our ingenious telecommunication softwares successfully meet the requirements of diverse industries including:
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Collections: We offer to our clients complete solutions for their collection requirements. Our collection management system's superior building interface enables our product to achieve better compliance, productivity and efficiency.
Apart from providing predictive dialers for debt servicing placements, we also provide training to the collection managers which helps them to optimally utilize the dialer facilities and achieve highest level of liquidation. Further we also work with them on evolving strategies that helps in reducing work gaps, increase liquidation rates, and in ensuring that every account is worked to meet auditing requirements.
• Mortgage: Our softwares for mortgage companies help them in increasing their telephone contact rates, reducing lead response time, helping in management of calling activity and in ensuring consistent sales tactics. Some of the software of our mortgage software include:
