Service Description
Our highly sophisticated DACX™ inbound solutions are designed to meet the varied criteria and requirements of our clients. Providing flexibility in both its size and its technological capabilities, our product features all prominent and vital technological attributes, which enables clients to introduce complete range of enterprise applications in their respective services.
Its easy to use graphical user interface allows clients to design their own IVR systems quickly and involves dragging and dropping of modules and joining them with event flows.
Features:
• Comes with automatic call distribution (ACD) facility.
• Provides call detail record (CDR) and reporting facility.
• Comes with configurable IVRS and allows call queuing, call hold, call hunting, call forwarding, call transfer, call conferencing, voice-mail facilities.
• Can be easy integrated with third party database.
• Allows skill based routing & voice logging.
