Service Description
Our highly advanced IVR solution is feature-rich and highly customizable offering that enables self-service with complete automation and high redundancy. Pre-integrated with our ACD solution, the IVR component allows you to create comprehensive call flows for highest customer satisfaction levels.
With high scalability, ease-of-use and low TCO, our IVR solution enables redundancy at multiple levels and provides highest up-time in the industry. Additionally, you won’t have to purchase expensive propriety hardware. Our IVR solution will enable you to cut back your network infrastructure and hardware costs up to 70%.
Incorporating top-of-the-line IVR Designer, the IVR solution boasts of features like Text-to-Speech (TTS), multi-language support, database integration, remote monitoring, unlimited object creation for call flows, logic embedding and scripting support and data accessibility. Create customized call flows and self-help systems with our IVR designer as per the needs of your campaigns and utilize the strong capabilities or pre-integrated voice logger and reporting module.
Features:
• Multilingual IVR System
• No-limit configuration
• Enables design of Self-Help Systems
• Text-to-speech support
• Multi-level menu support
• Logic Embedding and Scripting Support
