Service Description
Drishti’s Predictive Dialer is an award winning solution for outbound campaigns that raises call center productivity by increasing outgoing traffic, eliminating unresponsive calls, and setting callbacks – all without the overhead of manual intervention. With total automation, Drishti’s Dialer increases your talking time up to 300% over manual dialing.
Our Predictive Dialer system successfully meets the requirements of any kind of outbound campaign (telemarketing, sales, collections) to be run at optimum levels. Its advanced features like Learnsys™ paces the calls based a number of real-time parameters like average talk time, current call connect ratio, current call connect time and many more, allowing it to be used in call center of any size as predictive dialer, progressive dialer or simply as a manual dialer irrespective of the underlying technology (VoIP or TDM)
Our Predictive Dialer system successfully meets the requirements of any kind of outbound campaign (telemarketing, sales, collections) to be run at optimum levels. The predictive dialing algorithm (Learnsys™) is based on machine learning (it learns more than 40 parameters at run-time) and intelligently decides on number of calls to be initiated at any given time. It impacts on the connect ratio significantly, sometimes scoring around double the number of contacts in comparison to other predictive dialing solutions.
In Drishti’s Predictive Dialer, you’ll get a host of features such as screen-pops, multiple campaign management, answering machine detection, automatic real time pacing, remote call barging and snooping, call and list management, multiple dialing modes, multi-site implementation, do-not-call compliance, and close integration with telephony equipment along with many others that will send your performance graphs soaring.
