These modules when installed ensures the basic call center functionalities. Our basic module comprises of:• Perfect Agent Module: The perfect agent module is a GUI based system, which allows full call center functionality to the call center agent for easy handling of AC... 
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We offer basic CRM development on top of the CTI application. The CRM can be created using the host APIs and database. This is especially helpful when client organizations are averse to buying costly CRM usage licenses and has few requirements which can be serviced by levera... 
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We have a team of consultants who help the client organization configure work flows according to the CTI application and from it without upsetting existing system performance. Highly sophisticated and as per the current technology needs all our customized work flow configura... 
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These modules are not essential to the running of a contact center but are for enhanced functionality and control. Various components of these optional modules are as follows.• Perfect Logger: Perfect Logger allows recording of conversations. The recording can be superv... 
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Predictive Dialer is a robust, fully integrated, server based dialer solution equipped with latest outbound and inbound features for contact centers. Based on industry leading technologies from reputed vendors like Microsoft and Dialogic it offers stability in operations ... 
Click for Details [ Last Update : 29-Aug-2008 ]